Morris called a press conference and tactfully laid the blame at the feet of the previous CEO. Satisfied with his comments, the press, and Wall Street, responded positively, sales began to pick up and the problem was soon behind him.
About a year later, the company was again experiencing a slight dip in sales, combined with serious product problems. Having learned from his previous experience, the CEO quickly opened the second envelope. The message read, “Reorganize.” This he did, and the company quickly rebounded.
After several consecutive profitable quarters, the company once again fell on difficult times. Morris went to his office, closed the door and opened the third envelope. The message said, “Prepare three envelopes.”